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Robo Call Pakistan

Cancellation and Refund Policy

Effective Date: 01/09/2024

At Robo Call Pakistan, we are committed to offering flexible and user-friendly services. Our updated Cancellation and Package Expiry Policy ensures transparency and helps our clients manage their subscriptions effectively.

1. Cancellation Request

  • All cancellation requests must be submitted via email to [email protected] or through the official account management group on whatsapp.
  • The request should include your account details, the reason for cancellation, and your desired cancellation date.

2. Notice Period

  • Clients are required to provide a minimum 7-day notice prior to the next billing cycle to process the cancellation.
  • Failure to provide notice within this period will result in billing for the upcoming cycle.

3. Refund Policy

  • Refunds are not available for partially used billing cycles or for one-time services that have already been rendered.
  • If a client cancels a prepaid plan before its expiration, no refunds or prorated credits will be issued for the remaining period.

4. Package Expiry and Top-Up Policy

a. Package Expiry

  • Packages are valid for 30 days from the date of activation.
  • If no top-up is made within 30 days after the package expiry, the remaining balance will be forfeited.

b. Top-Up Before Expiry

  • If a top-up is made before the package expiry date, any remaining balance from the current package will be carried forward and added to the new package balance.

c. Top-Up After Expiry

  • If a top-up is made after the package expiry date, the previous balance will not be carried forward, and the new top-up balance will be valid for the next 30 days only.

5. Service Termination

  • Upon successful cancellation, no refund will be provided and access to Robo Call Pakistan services will be terminated immediately after the last billing cycle ends.
  • Any pending account balance at customer end must be cleared before the cancellation is processed.

6. Reactivation

  • If you wish to reactivate your account after cancellation, you may need to register as a new client and adhere to the latest pricing and terms.

7. Special Cases

  • For bulk orders or custom solutions, cancellation terms if specified in the service agreement will supersede this general cancellation policy.
  • If Robo Call Pakistan suspends your account due to a violation of terms, no refund will be provided.

8. Contact Support

  • For any questions or assistance regarding the cancellation or package expiry policy, please contact our customer support team at [email protected] or call us at 0332-7472277.

We value your business and aim to provide services tailored to your needs. Robo Call Pakistan remains committed to enhancing customer satisfaction with reliable and efficient communication solutions.