How Mahir Company Scaled Service Automation with Robo Call Pakistan’s AI-Powered Voice Platform
Overview:
Mahir Company, a premier on-demand home and personal care services platform in Pakistan, serves thousands of daily bookings across major cities like Lahore, Karachi, Islamabad, and Rawalpindi. With over 100,000+ app downloads and a reputation for reliability, Mahir faced a new challenge: maintaining personalized, timely communication at scale.
Challenge:
With increasing order volumes, manual confirmation calls and follow-ups became unscalable, causing:
- Delays in confirming service orders
- Human resource limitations
- Inconsistent customer experience across cities
The Solution: Robo Call Pakistan
Mahir Company integrated Robo Call Pakistan’s award-winning voice automation platform to streamline its service confirmation and feedback process. Using AI-powered voice calls that dynamically pronounce the customer’s selected service name (e.g., “AC Technician,” “Massage,” or “Plumbing”) in real time, the platform made the experience both smart and scalable.
Implementation Highlights:
- Plug-and-Play Integration: Enabled seamless connection with Mahir’s backend via API
- Localized Voice AI: Smart text-to-speech in native Urdu & English for clear customer communication
- Service-Specific Voice Prompts: Automatically detects and announces the booked service during call
- Feedback Collection Automation: Follows up with customers post-service using voice AI
Results:
✅ 80% reduction in human dependency for confirmations
✅ 3x faster order verification response rate
✅ Better feedback capture and service improvement loops
✅ High engagement and lower cancellation rates
Conclusion:
By partnering with Robo Call Pakistan, Mahir Company unlocked scalable, personalized, and AI-enhanced communication—delivering a truly modern experience to its rapidly growing user base.
