Effective Date: 01/01/2025
Welcome to Robo Call Pakistan! Your privacy is important to us, and we are committed to protecting your personal and business data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our Shopify app.
1. Information We Collect
When you install and use Robo Call Pakistan, we may collect the following data:
a. Shopify Store Information
✔ Store Name
✔ Store URL
✔ Shopify API Credentials (OAuth Token)
b. Order & Customer Data (For Call Automation)
✔ Order ID
✔ Customer Name
✔ Customer Phone Number
✔ Order Amount
✔ Order Status (Confirmed, Pending, Canceled, etc.)
c. Usage Data
✔ Call Logs & Status (Successful, Failed, Retried)
✔ Settings Configurations (Call Filters, Text-to-Speech, Retry Attempts)
We only collect data necessary to provide automated calling services, improve our app’s functionality, and ensure compliance with Shopify policies.
2. How We Use Your Information
We use the collected data to:
🔹 Automate Calls – Trigger voice calls for order confirmation, fulfillment, and feedback.
🔹 Personalize Call Messages – Customize voice calls with store names and order details.
🔹 Track Call Performance – Provide real-time analytics on call success rates.
🔹 Improve User Experience – Optimize call retry logic and filtering options.
🔹 Ensure Security & Compliance – Protect user data and prevent unauthorized access.
We DO NOT sell, share, or misuse your store data for marketing or any unauthorized activities.
3. Data Security & Protection
✔ End-to-End Encryption – All API communications and stored data are secured using industry-standard encryption.
✔ Access Control – Only authorized users can access sensitive order and call data.
✔ GDPR & Compliance – Users can request data deletion at any time via email.
4. Sharing & Third-Party Access
We DO NOT share or sell your data to third parties. However, to provide seamless automated calling services, Robo Call Pakistan integrates with the following trusted services:
✅ Shopify API – To sync orders and trigger calls.
✅ Robo Call API – To initiate and track call performance.
All third-party services comply with Shopify’s data protection standards.
5. Data Retention & Deletion
✔ Order & Call Logs – Retained for up to 90 days to provide historical analytics.
✔ Shop Data – Stored securely while the app is active.
✔ User Requests – Merchants can request data deletion via [email protected] at any time.
If you uninstall Robo Call Pakistan, all associated data will be permanently deleted after 30 days unless legally required to retain certain information.
6. Your Rights & Choices
As a Shopify merchant, you have the right to:
✅ Access & Update Your Data – Modify call settings anytime from the app dashboard.
✅ Request Data Deletion – Contact support for full data removal.
✅ Opt-Out of Services – Disable the app at any time from your Shopify admin panel.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. If changes are made, we will notify you via email or Shopify Admin alerts. Continued use of the app constitutes acceptance of any updates.
8. Contact Us
For any privacy-related inquiries, please contact us at:
📧 Email: [email protected]
📞 WhatsApp: +92 334-111-7626 (ROBO)
📢 Secure & Automate Your Shopify Calls with Confidence!